Since 2013 Capita SSS has held Accredited Learning Provider status from the Learning and Performance Institute (LPI), this was progressed to gold standard in 2016, all trainers comply with the Learning Performance Institutes code of practice and are audited on an annual basis. This accreditation represents a commitment to raise the standard of workplace learning and undertake a program of continuous performance improvement and this year with KPIs of 100% in almost all areas the training team have made the list of the Top 20 Learning Providers. More information on the Learning Performance Institute can be found here.

Delegates on our courses can be confident in the knowledge that they will be receiving high quality training in the most up to date format from highly experience and qualified trainers.

DSX, VISION and ControlWorks® courses

All courses are specifically designed to ensure that all delegates are proficient in their component of the solution and range from 1 day workshops to full 5 day courses. Courses include:

Learners benefit from our ‘hands on’ approach to course delivery which is very much student-led; allowing the students to discover the system through using it, with guidance from the trainers.

Each course has clear and measurable aims and objectives, with assessments taking place throughout the course through written exercises, questioning, group discussions and individual work. This is a key aspect of Capita’s training ethos and forms part of our ISO 9001:2008 quality assurance accreditations.

All of our trainers are experts in scoping training requirements and developing bespoke training applications that encompass many products, job roles and functions. Each trainer is a product expert in their own right, enabling 360 degree product expertise in all areas. Some have worked in emergency service control rooms previously and all are experts in the process of Control Room operations.

What our trainees have said

In the last 12 months Capita have trained over 100 emergency services delegates. This figure is comprised of Trainers, Operators, Supervisors and Administration staff in various aspects of the product. Some of the persons trained this year include delegates from:

In order to ensure that training programmes are successful for delegates we gather reports and statistics from course evaluation forms. It is our expectation that over 90% of delegates will fully meet all objectives and ensure that where any objectives are only partially met or not met at all the training content is revised and improved. Some feedback that we have received in recent evaluation forms include:

“Superb Course. Came away fully equipped with the ability to deliver training to our staff. Louise demonstrated in depth knowledge on the system and is an excellent trainer”

Gary Jones – South Wales Police

Trainer Louise Davensac – May 2016


“Chris was great! A natural tutor with a good sense of humour””

Matt Johnson – East Coast and Hertfordshire Control Room Consortium

Trainer Chris Carter – June 2018


“Trainer very good and patient. Enjoyed course and went away feeling much more confident. A lot of content but intend to carry out watch training. Thankyou!”

Oonagh Stobie, Lincolnshire

Trainer Paul Vine - January 2018