Analyse: to study or examine something in detail, in order to discover more about it

Forecasting: the job or activity of judging what is likely to happen in the future, based on the information you have now

Prediction: a statement about what you think will happen in the future

Whilst managing demand at first point of contact will have a huge impact on the effectiveness and efficiency of response the ability to manage the demand on resources will allow the agency to make further improvements.

With the volume of accessible data ever increasing the ability to ingest information from a wide variety of public and private sources, develop complex algorithms to analyse the data and to provide clear predictions will, for many services, allow resources to be efficiently deployed to be more available in the right places to deliver an even better response to the requests from the public and other stakeholders.

Delivering a rich data analysis engine will: